Support
Last updated: September 18, 2026
A question, a problem with an upload or a post? Write to us at vyxel.app@outlook.com: we usually answer within 48 business hours. Include your Vyxel account's email address and, if possible, a screenshot.
Contact us
Using the mobile app
- The app sends your videos to Vyxel: you need an account, created on vyxelapp.com.
- On iPhone, open the app and sign in once: you can then share videos from Photos (Share › Vyxel) without opening the app.
- You get a notification when your videos arrive, then when they are scheduled. If nothing shows up, check that Vyxel notifications are allowed in your phone's settings.
- To publish, at least one profile must be enabled and linked to your social accounts, from the website's Profiles page.
A post failed
Most failures come from a disconnected account or an expired permission on the platform. Reconnect the account from the Profiles page on vyxelapp.com, then retry the post. If the problem continues, write to us with the profile name and the scheduled time.
Disconnect a social account
Disconnect the account from the Profiles page on vyxelapp.com. You can also revoke access on the platform: Google account permissions for YouTube, or the connected apps settings of TikTok, Instagram and Facebook.
Delete your account
On vyxelapp.com, open Account, then Delete my account, and confirm. Your subscription is cancelled right away.
Can't access your account anymore? Write to vyxel.app@outlook.com from the account's email address and ask for its deletion: we do it within 30 days.
Deleted: your account, videos, texts, folders, profiles and links to your social accounts, within 30 days, backups included. Kept: invoices, for 10 years, as the law requires. Posts already online stay on the platforms.